A SCOTS family face losing out on a £17k getaway to Mexico if they don’t get a passport for their young daughter in time.
Laura Douglas was one of dozens of anxious people queuing outside of the Glasgow Passport Office today as many faced delays in receiving new passports in time for the summer.
The mum-of-six applied for a passport on April 12 for her four-year-old daughter Ava – but it hasn’t arrived.
The family are due to travel to Mexico to celebrate her husband’s 40th birthday.
But the group say they are “really panicking” at the prospect of leaving their daughter behind and losing out on a refund.
The mum has made several calls to the passport office, but to no avail.
Laura told STV News: “In the online tracking system, it looks like it’s going backwards rather than progressing forward.
“We splashed out on this because we missed holidays during lockdown. If Ava doesn’t get it, I can’t go without her. We wouldn’t be able to refund the holiday either.
“We’ve been so stressed. My husband and I discuss it away from the children but we are really panicking.”
Travellers have been facing delays across the UK due to a surge in passport applications as restrictions are lifted and post-Brexit rules come into force.
Rules around visiting EU countries have changed with passports needing to be valid for three months after the date a traveller leaves the EU country.
People must also check their passports have been issued within the last ten years.
The chaos has reportedly resulted in people waiting on helplines, queuing in front of passport offices and missing out on holidays.
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